FAQ

Yes, any order placed on our website can be picked up directly from our boutique at 9 rue de la Paix. No appointment is required, and pickup is available Monday through Saturday. You can choose the pick up option directly at the checkout.

Once your order has been finalized and payment confirmed, it cannot be modified directly. However, if you wish to make a change, we invite you to contact us as soon as possible. We will do our best to accommodate your request.

When your order has been prepared by our team, you will receive an email notification indicating that your package has been shipped. A tracking number and a link to the online tracking page will also be provided. Simply click on the link to view the real-time location of your package.

Delivery is fully secure and shipped confidentially (no visible mention of the brand or product).

Delivery fees are covered by Mellerio.

A Mellerio piece of jewellery ordered through the website is carefully prepared. It is presented in its Mellerio case with an outer box, tied with a Mellerio ribbon. An authenticity certificate, a Mellerio bag, and a thank-you card are also included in the parcel.

You can also include a personalized message by writing it in the appropriate field when ordering. Our team will do their best to transcribe it on a Mellerio card.

The Maison is delighted to accompany you and celebrate all the important occasions in your life. If you're looking for gift ideas, please do not hesitate to contact us for assistance.

A Mellerio piece of jewellery ordered through the website is carefully prepared. It is presented in its Mellerio case with an outer box, tied with a Mellerio ribbon. An authenticity certificate, a Mellerio bag, and a thank-you card are also included in the parcel.

You can also include a personalized message by writing it in the appropriate field when ordering. Our team will do their best to transcribe it on a Mellerio card.

The Maison is delighted to accompany you and celebrate all the important occasions in your life. If you're looking for gift ideas, please do not hesitate to contact us for assistance.

All gemstones used by Mellerio are natural and carefully selected. We work with expert gemologists to ensure that each stone meets the highest standards of quality, authenticity, and ethics.

Absolutely. If you're ordering a custom piece or wish to personalize an existing model, you may choose the gemstone that best suits your taste and budget. We offer a wide range of precious stones including diamonds, rubies, emeralds, sapphires, as well as semi-precious stones like aquamarines, tourmalines, tsavorites, spinels... Our advisors will be happy to help you select the perfect stone.

Engraved items cannot be refunded or exchanged. Thank you for your understanding.

Once we receive and verify your jewellery, the refund will be processed within 10 business days. The amount will be reimbursed using the original payment method. You will receive an email confirmation once the refund is issued.

Once we receive and verify your jewellery, the refund will be processed within 10 business days. The amount will be reimbursed using the original payment method. You will receive an email confirmation once the refund is issued.

Returning a gift follows the same procedure as a standard return. Proof of purchase or order is required. If the gift isn't suitable, we can also offer an exchange or store credit valid in-store or on our website.

You have 14 days from the receipt of your order to request a return. Items must be returned in their original condition and packaging, along with all documents (certificate, invoice, etc.). Contact our customer service to initiate the process. Return shipping is free, except for orders from the United States and the United Kingdom. Custom-made pieces cannot be returned or refunded.

Yes, we offer an engraving service to personalize your Mellerio jewellery. You may choose a short phrase (maximum 15 characters), a special date, or initials. This service is available on wedding bands and medals. Please contact us to confirm if your item is eligible and/or to get advice on your engraving message.

Yes, you can include a personalized message with your purchase. Simply write your message in the designated field at checkout. Our team will carefully transcribe it onto a Mellerio card to add a unique and elegant touch to your gift.

Yes, if your Mellerio bracelet features a cord, it can be replaced at any time. We offer a range of color options to match your preferences. This service is quick and can be done in-store.

Yes, Mellerio offers bespoke jewellery creation services. Whether you want to personalize an existing model or design something entirely new, our team will work with you to bring your vision to life. This process includes consultations about materials, gemstones, and final design. Please contact us for more information or to book an in-store appointment. Custom creations take approximately 8 weeks.

Yes, we offer resizing services for many models. Whether you need to adjust a ring size or modify a bracelet, our artisans are available to adapt the jewellery to your needs while maintaining its original integrity. Please note that this service comes with a fee that varies depending on the type of jewellery and the complexity of the adjustment.

It depends on the piece. Mellerio jewellery is made to be worn daily, but some precautions should be taken:

• Everyday jewellery: Wedding bands, for example, are designed for daily wear. Still, it's wise to remove jewellery during intense physical or manual activities.

Delicate pieces: Gemstone or intricate creations should be worn with care. Remove them before sleeping, bathing, or exercising.

Yes, certain chemicals can damage or tarnish precious metals and gemstones. Here are a few tips to prevent this:
Perfumes, lotions and household cleaning products: avoid any contact with these products. Apply your perfume and lotion before putting on your jewellery, wait until it has dried, and remove your jewellery before doing any housework. Perfume is particularly harsh on pearls
Swimming pools and spas: gold jewellery, as well as pearls, should never be worn in a swimming pool or spa. Chlorine can damage metals and weaken settings.

We recommend removing your jewellery before any physical activities such as sports, gardening, or household chores that might expose it to impact.

Mellerio jewellery is exceptional, crafted with the utmost care in accordance with the finest jewellery-making traditions. To preserve its lustre and integrity over time, we recommend that you take the following precautions.
• Remove your jewellery before engaging in any activity that could result in impact or exposure to harsh substances (sport, cooking, gardening, housework).
• Avoid contact with perfumes, cosmetics or chemicals, which may dull the lustre of the gemstones and precious metals. This is particularly important for pieces featuring pearls.
• Protect your jewellery from sudden changes in temperature and sources of excessive heat.
• Store each piece of jewellery individually in its original box or in a separate compartment, away from friction. Chains should be fastened and laid flat to prevent knots from forming.
For regular home care, very gentle cleaning using a soft brush and lukewarm, slightly soapy water, followed by rinsing with clean water and gentle drying with a non-abrasive cloth, may be considered.

We recommend an annual check-up by an expert to ensure the stones are secure and no wear is threatening the integrity of the piece. We also suggest professional polishing every 2 to 3 years to restore the metal’s shine.

Proper storage is essential to avoid scratches, oxidation, or material degradation. Here are our tips:

• Separate your jewellery: Store each piece individually, ideally in velvet pouches or fabric-lined compartments to prevent them from rubbing against one another.
• Avoid humidity: Keep your jewellery in a dry place. Moisture can dull gemstones or damage pearls.

Use specialized boxes: Investing in a jewellery box with separate compartments is one of the best ways to protect your collection.

We offer a wide range of ring sizes. If your specific size is not immediately available, we can adjust the ring to the size you require. For bespoke orders or non-standard sizes, our craftsmen can create a ring in the exact size you require. But it is better to place an order than to have the fabric altered. We stock all sizes for our Muses rings; however, if we do not have your size in stock, the ring will need to be ordered and will then take approximately 6 to 8 weeks to arrive.

If you have any other questions or would like to book an appointment for a professional cleaning or inspection of your jewellery, do not hesitate to contact our customer service, make an appointment, or visit our boutique. Our experts are at your disposal to advise you and care for your pieces.

Absolutely. While gold hoop earrings are a staple of casual chic, our diamond-set models and piercings are truly exceptional pieces of jewellery. They capture the light to illuminate your face at a big event. The accumulation (the ‘curated ear’) of several diamond pieces by Mellerio creates a sophisticated look, unique to the bold spirit of the House. By adding charms from our various collections (Giardino, Nina, Pinta, Maria, Riviera), you can enjoy the understated elegance of something unique and mix and match your hoop earrings however you like.

The choice of gold depends on the collection and the desired style, according to the codes established by the Maison; rose gold is preferred for the Les Muses or Giardino collections, bringing a romantic and contemporary softness to historical symbols. Yellow gold: enhanced with pieces from the Color Queen or Riviera collections, to emphasise the sparkle of the precious stones and the sunny aspect of the jewellery. For a very elegant look, the collection can be worn with our Maglia pieces in white gold, adding great luminosity.

Absolutely. The robustness of our 18-carat alloy and the security of our clasps mean they can be worn every day with complete peace of mind. Our gold and diamond piercings and hoop earrings are designed to become a ‘second skin’: they adapt to an active lifestyle and retain their permanent shine, whether for a workout or a day at work, combining luxury and functionality.

The choice of a black diamond ring depends on the intensity you are looking for. For maximum contrast, a white gold black diamond ring is ideal, such as the Black Queen for men and women. The luminous whiteness of white gold brings out the depth of the black stone.

Choosing a diamond watch depends on the desired balance between functionality and appearance. Sophisticated discretion: a watch with an ‘index’ setting or a delicately pavé-set bezel. Architectural elegance: a model in white gold or white gold where the precious metal and stones form a fluid design, typical of Mellerio creations. Bold colours: opt for one of our new coloured dials for a touch of modernity.

To preserve the shine of our gold hoop earrings and the sparkle of the diamonds, gently clean them with warm water and mild soap, then dry them with a soft cloth. For diamond-paved pieces, we recommend an annual visit to our workshop at 9 Rue de la Paix: our craftsmen will check the settings and restore your jewellery to its original splendour with a professional cleaning.

Caring for a platinum wedding ring is relatively simple. Although platinum is durable, it can develop a natural patina over the years, which many jewellery enthusiasts appreciate as a sign of age. To restore your wedding ring to its original mirror finish, simply have it professionally polished at our workshop at 9 Rue de la Paix. On a daily basis, cleaning with warm soapy water will preserve the metal's shine.

Although sapphire is a very durable stone, it is advisable to clean your sapphire pendant with lukewarm water and mild soap to remove any deposits that could dull its shine. To preserve the polish of the metal and the security of the setting, we recommend annual maintenance at our workshops at 9 Rue de la Paix.

To keep your white gold wedding ring looking its best, we recommend avoiding contact with household chemicals. Cleaning with warm soapy water is sufficient to remove everyday dirt. As white gold is covered with a thin layer of rhodium, we recommend that you bring your jewellery to us periodically for professional rhodium plating at 9 rue de la Paix, to restore its original shine.

Although black diamonds are extremely hard, their structure can be more porous than that of white diamonds. To care for your ring, clean it with warm soapy water and a very soft brush. Avoid direct impact and chemicals. A periodic check-up at 9 Rue de la Paix will allow our experts to check the setting and revive the shine of the gold or platinum mount.

To preserve the sparkle of your diamond solitaire or Mellerio Cut, simply brush it gently with warm soapy water. However, to ensure the security of the setting, we invite you to visit our workshop at 9 rue de la Paix for an annual check-up of the mount and a polish that will restore the jewellery to its original brilliance.

The care of a gemstone necklace varies depending on the type of gemstone: while diamonds are very resistant, other gemstones such as emeralds require special attention to avoid thermal shock. We recommend gentle cleaning with a soft cloth and clear water. To preserve the security of the settings and the shine of the metals, regular checks at our workshops at 9 Rue de la Paix are strongly recommended.

To preserve the shine of your yellow gold diamond cross necklace, we recommend regular cleaning with warm water and mild soap. Particular attention should be paid to the diamond settings, which can accumulate impurities. As with all diamond necklaces from our Maison, we recommend storing it separately to prevent the chain from becoming tangled and bringing it to us periodically for a professional check of the setting.

As with all our creations, rose gold pendants should be gently cleaned with warm soapy water. For necklaces, take care not to tangle the chain when storing. Regular visits to 9 rue de la Paix will allow our craftsmen to check the shine of the rose gold and the security of the prongs holding your diamond or sapphire.

To preserve the shine of your yellow gold wedding ring, we recommend simple cleaning with warm soapy water and a soft brush. Although 18-carat gold is durable, it can be scratched by contact with other metals, so it is advisable to store your jewellery separately. Regular visits to 9 Rue de la Paix will allow our craftsmen to professionally polish your jewellery to restore its original mirror shine.

Caring for your diamond watch combines watchmaking and jewellery care. It is essential to check the water resistance of the case and that the stones are securely set. We recommend cleaning it daily with clear water and a very soft brush. A complete overhaul by our master watchmakers at 9 rue de la Paix is recommended every 3 to 5 years to guarantee the longevity of the movement and the brilliance of the Mellerio cut.

The choice depends on the desired effect: a discreet solitaire for everyday elegance, or a more elaborate design such as Monterosa for a stronger stylistic signature. The length of the chain also plays a key role in the final look of the piece when worn.

Yes, the black diamond ring is extremely versatile. Suitable for both men and women, its neutral colour means it goes with any outfit. It is particularly popular as a daytime ring for its effortless style, but has enough presence to become a standout evening accessory. It is also an excellent choice for an original engagement ring that breaks with convention.

Yes, the M Cut diamond watch has been designed to suit every moment in life. While it remains the accessory of choice for evenings and formal events, a white gold watch with subtle diamond setting can also be worn every day. It adds a touch of constant sparkle to the wrist, embodying the discreet and functional luxury that is unique to the House.

Absolutely. A jewellery necklace, such as those in the Pierreries or Giardino collections, is by nature designed to celebrate the most prestigious moments. Wear our gemstone necklaces on all occasions to enhance both your elegant and casual outfits and highlight your natural elegance.

Yes, the versatility of sapphire means it can be worn both during the day and in the evening. A luxury women's pendant adorned with a sapphire adds a touch of refinement to a simple outfit for a discreet sparkle, but has enough presence to complement a more sophisticated formal ensemble.

The yellow gold pendant offers a warm contrast. The 18-carat yellow gold highlights the brilliance of each piece and each shape, creating a sunny harmony that complements all skin tones and remains a timeless classic.

One of the main advantages of yellow gold is that it is easy to maintain and retains its original colour without any surface treatment. Unlike other alloys, yellow gold is naturally golden throughout. It is also a metal that lends itself beautifully to setting: a yellow gold diamond wedding ring for women offers a warm contrast that enhances the whiteness of the stones.

The company offers a varied collection of watches to suit all tastes, with or without diamond settings. The M Cut Watch: with its iconic oval shape, it embodies Mellerio's historic prestige and is suitable for both men's and women's wrists. The Mini M Cut: a smaller version, ideal for a woman's wrist or for discreet elegance. We also offer dials in different colours to personalise your timepiece according to your style.